SoorSangam Class Requirements and Policy

These are the requirements to attend a SoorSangam Music Class:

  • A PC or MAC with Sound Card. Minimum PC requirements - Windows XP, 256 MB RAM, Internet Explorer or FireFox
  • BroadBand or DSL Internet Connection - minimum 256 K speed is recommended.
  • SoorSangam will use Skype for audio communication between a teacher and a student.
  • A Skype account is required. Skype is avaialble free. Go to the Skype web site and download skype. http://www.skype.com
  • A good quality headsets
  • Electronic tanpura. If you do not have one please go to Tanpura Downloads page to download electronic mp3 files.
  • Electronic Tabla

Please contact us if you need help with purchasing electronic tanpura or tabla.

Rules and Regulations

We feel that you should benefit from Indian music for all the great things it is known for and should be full of fun and passion. To make sure you get the most of your SoorSangam experience we have set forth the following rules and regulations that apply to Students and/or Teachers of SoorSangam and SoorSangam Team and have been referenced in the Terms you accepted while registering to the web site.

Student Policy Manual:

Free Class Trial Offer: 30 minutes

This is a one time offer for the new students only. You will get a free class trial of 30 minutes with the teacher of your choice. You will also be able to access or download the recording of the free trial class after signing in to the web site. In order to take a free trial class you must first register to the web site and sign up to the free class trial offer.
There are no commitments, contracts or obligations. This offer is totally free!

Paid Classes

In order to take these classes you must first register to the web site and sign up to a SoorSangam plan. You also must select a teacher of your choice. We cannot guarantee that you will be scheduled with the teacher of your choice. We will try our best to match your schedule and availability with the teacher's schedule availability and schedule your class. All classes are pre-paid and non-refundable.

We offer the following plans Private Lessons: SoorSangam-4-classes: Signup for 4 classes. These classes expire in 45 days. Private Lessons: SoorSangam-12-classes: Signup for 12 classes. These classes expire in 150 days. Private Lessons: SoorSangam-20-classes: Signup for 20 classes. These classes expire in 180 days.

Payment

We accept the following payment methods and the payment process has been setup using "PayPal". All the payments happen on the PayPal web site through secure payment gateway provided by PayPal. You can pay using your PayPal account or use one of the following payment methods offered on the PayPal web site where you need not have a PayPal account.

    These are some of the other payment methods:
  • VISA, MasterCard, or Discover credit card or debit card
  • eCheck: withdrawal of funds from your bank account via Electronic Funds Transfer (EFT)

Scheduling

Students will be able to sign-up, make payment and create a schedule for the classes they have signed up for. SoorSangam will confirm or update this schedule based on the availability of teachers and registered student. Once the classes are scheduled the teacher and the student are required to connect to the internet and login to their Skype account at their scheduled date and time as per their own time zone. If there is a change in the schedule you must notify SoorSangam team or change the date and time directly on the web site. SoorSangam is not responsible for maintaining the calendar on the web site. Although if notified the team will update the schedule as a courtesy to students and teachers.

Majority of our teachers reside in India and in most of the cases there is a time zone difference between student class time and teacher class time. We will try our best to give you enough notice about any cancellations or delays from the teacher's side. Although if, due to technical,logistics and/or other difficulties beyond our control if a teacher is not able to conduct a class we will notify students about any cancellations or delays. If we are not able to notify you in a reasonable time frame - a general guideline is to wait for the teacher for 15 minutes and then sign-off. We will reschedule your class in such circumstances, even if this class goes beyond your expiry date.

If a student is not able to attend a class we will need at least 24 hours notice in order to reschedule the class. A student needs to notify to the teacher directly by phone, or to a SoorSangam Support by email. If a student does not show up within 15 minutes of the scheduled time, the class will be canceled. A make-up class will be scheduled - if a student continues the SoorSangam classes as soon as the current sign-up/subscription expires.

When the current subscription of a student expires - the student is required to sign-up immediately for the next set of classes. If for some reason, the student is not able to continue - should give advance notice of 48 hours or to SoorSangam support by email, before the next class. So for e.g. if the classes are scheduled for every Monday - then if the subscription expires - should give advance notice of 48 hours, if a student will be able to attend next Monday or not. If there is a gap of more than 2 weeks an initiation fee may be charged to restart the classes.

Class Recordings We record all our SoorSangam classes. The recording is done from the teacher's side only so students will hardly hear their voice in the recording. This helps a lot when you practice using the recording. The teacher is responsible for recording and uploading the recording to the web site. We will try our best to record the classes - but if due to technical difficulties beyond our control, if for any reason a recording is lost or corrupted there is no way to retrieve that recording. We will compensate for that missed recording like this - If you lose 2 recordings you will get a free class of 30 minutes. If you lose only 1 recording please contact SoorSangam and we will work out a make up class with you. The purpose of this make up class is to record the missing portion - so we recommend that you remind the teacher of the raga and the lesson that was missed - so she can sing it again for you and it will get recorded again.